Syntellect is the only company that offers comprehensive systems for inbound and outbound calls, as well as systems integration and IVR services.

Syntellect assists companies in creating and setting up an end-to-end quality service for their clients in a personalized manner and at the desired level of assistance. 

Having been in a pioneering and global leadership position for the past 25 years and with thousands of deployed solutions worldwide, Syntellect is the largest supplier of business solutions for client services in the following sectors: public service, financial services, governments, high-tech, help centres, consumer goods and health services. 

Syntellect Phonelink for salesforce.com connects directly to your CRM salesforce.com and handles the majority of PBXs in the market. 

This CTI solution confers softphone functionalities to salesforce.com such as:

Files Displayed

When there is an inbound call, your agent will automatically have all the details of the originator: background, notes and comments.

Creation of Requests

During a call, the agent can create a request on Salesforce.

Call Transfer

For a call to be qualified, the agent is able to call a colleague or to re-qualify the call directly towards the relevant agent. 

Click-to-Dial

Numbers are dialled with one click directly from the contact file. 

Statistical Report

A report specifying the inbound and outbound calls is made available to the agent.

Syntellect Phonelink for salesforce.com enables direct access to specific information about the originator. With one single call, the agent can adjust his verbal expressions, respond to various requests efficiently or solve possible client queries. 

Internet site: http://www.syntellect.com/pages/default.aspx