Partners

Salesforce.com

As a partner of salesforce.com and CRM salesforce expert, Kerensen Consulting is a business oriented consulting firm specializing in customer relationship management and is able to define and manage projects with strong business challenges in a national and international context. As a leading firm in the extremely competitive CRM market, Kerensen offers its clients the opportunity to enhance their performance thanks to specialized expertise throughout the entire project cycle: Consulting, Integration and Technology.

Kerensen is an international Group and the co-founder of the first network dedicated to salesforce.com and its ecosystem (CCAN). It has already successfully delivered more than 130 Cloud projects in France, 600 in Europe and 4000 worldwide. With many years' experience in dealing with business challenges, Kerensen is able to develop a governance model that ensures a very high rate of client satisfaction.

As a strategic salesforce.com partner, Kerensen is perfectly aligned with the salesforce.com strategy and organizes its business services in line with the CRM modules: sales cloud, service cloud, force.com and chatter. Kerensen Consulting's advisory services in customer relationship management assists companies in maximizing the efficiency of their Business organization, Marketing and Customer Service and supports their transformations:

  • Marketing Transformation, Kerensen supports marketing departments in achieving their growth targets and provides assistance in designing and implementing a client strategy that meets their objectives.
  • Sales Transformation, Kerensen assists sales departments in reorganizing and optimizing their sales force and enhancing their operational capacity.
  • Transformation of Departments, Kerensen supports companies in diagnosing and optimizing their customer department and positions customer departments towards an analysis that focuses on finding a balance between cost of service and client value.

 

As a salesforce.com partner and with its CRM salesforce experts, Kerensen Consulting enhances the performance of companies and supports transformation projects that have major business stakes and are technically complex. The Kerensen Solution Center provides advice and support to its clients in terms of upstream consulting and solution deployment such as:

  • Business requirements & environment analysis
  • Solution design
  • Salesforce.com configuration solution

CCAN Norms & Standards

Kerensen uses the latest methodologies adapted to cloud computing as a template for all of its internal processes. The CCAN norms are standardized worldwide in order to enhance the management, development and maintenance of applications.

 Strategy and redefining economic models

  • Defining the business vision
  • Developing and Adapting the organization
  • Analyzing the business challenges & Business Transformation

Enhancing the performance of company functions

  • Business transformation
  • Purchase performance
  • Optimizing the Supply Chain
  • Front office and customer service

Decision Making & Analytics

  • Defining the support areas and levers
  • Implementing decision-making solutions

Reshaping business processes

  • Business Process Re-engineering and BPO
  • Change management

Strategic thinking

  • Needing analysis and assistance in enterprise resource planning (ERP) selection tools
  • Defining the target functional architecture
  • Strategic IT thinking and Business alignment [SI Business Alignment]

IT Governance

  • Defining governance
  • DSI Coaching

Managing Projects and Programs

  • Project engineering and program management
  • Management of SAP projects via our SAP Project Management cluster

SaaS Transformation

  • Diagnosis of your applications portfolio
  • Assessment of your Cloud Computing readiness degrees
  • Change management in terms of your teams and SaaS Transformation


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CCAN* founding member
*CCAN : Cloud Computing Acceleration Network est le premier réseau mondial dédié aux applications Cloud Computing

Kerensen Consulting Head Quarter 13, Rue de la Tremoille 75008 Paris | France
T: + 33 (0) 1 56 91 50 20 | F: + 33 (0)1 56 91 50 21 | E: info@kerensen.com

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