Our Operational Consulting Service

Kerensen Consulting created the Enterprise Performance Management (EPM) approach.

Our methodology enables us to audit your organization, processes and applications in order to identify areas of transformation. We support you with the objective of providing you with performance levers that allow you to control your costs efficiently and to optimize your resources.

Kerensen Consulting's advisory services in customer relationship management assist companies in maximizing the efficiency of their Business organization, Marketing and Customer Service and support their transformations.

• Marketing Transformation: Kerensen supports marketing departments in achieving their growth targets and assists them in designing and implementing a client strategy that meets their expectations.
• Sales Transformation: Kerensen assists sales departments in reorganizing and optimizing their sales force and enhancing their operational capacity.
• Transformation of Departments: Kerensen supports companies in diagnosing and optimizing their customer department and positions customer departments towards an analysis that focuses on finding a balance between cost of service and client value.
• During the brainstorming phase, you are assisted in identifying and formalizing the project scope, its context and requirements, areas of improving business processes and the return on investment indicators.
• During the solution selection phase, you optimize consultation procedures with service providers who are likely to propose a service that meets the functional and technical expectations.
• During the execution phase, you assist project management in executing all of the different phases of the project.
• During the rollout phase, you accompany the change management plan including training, ownership of new processes and support.

Guidance Adapted to Every Phase of Your CRM Initiative